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jay

GUEST RELATIONS OFFICER

CALL/AMBULANT

We are looking for an authentic, energetic and unlimited hospitable candidate who would like to join our Guest Relations department on an on-call basis.

TASKS AND RESPONSIBILITIES:

  • Checking in and out of guests
  • Ensuring optimal guest satisfaction by offering a personal service
  • Inform the guest about all possibilities in Amsterdam: from restaurants, to sights, to theaters, etc
  • Keeping the "city of Amsterdam" up-to-date with the team: festivals, events, new restaurants, etc
  • 'Modern concierge': you can transfer your extensive knowledge about Amsterdam to the guests
  • Exercising the Teachership: being a "buddy" of our interns
  • Responsible for the operation in & cleaning of “The Living”
  • Establish and maintain good contacts with surrounding hotels to help each other with transfers or filling the hotel
  • Communicating from the Desk to the other departments in the hotel
  • Living the standards and core values ​​of the Banks Mansion team
  • Participating in optimizing hotel turnover by actively upselling
  • Thinking along and executing the mission, vision and strategy of Banks Mansion
  • In the long run accepting and (possibly) booking reservations

WE ARE LOOKING FOR SOMEONE WHO:

  • Has a passion and drive for the hotel industry
  • Strong communication skills, both verbal and non-verbal
  • Can be used flexibly when the crowds demand it
  • Is commercial
  • Is a real team player
  • Has an open-minded and flexible character
  • Is energetic
  • Speaks and writes Dutch and English well

PREFERABLY:

  • Are you studying or have you graduated at a minimum MBO level?
  • Do you have experience at the Front Office and/or in the hospitality industry
  • Are you familiar with Opera?
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