GUEST RELATIONS OFFICER

CALL/AMBULANT

We are looking for an authentic, energetic and unlimited hospitable candidate who would like to join our Guest Relations department on an on-call basis.

TASKS AND RESPONSIBILITIES:

• Checking in and out of guests
• Ensuring optimal guest satisfaction by offering a personal service
• Inform the guest about all possibilities in Amsterdam: from restaurants, to sights, to theaters, etc
• Keeping the "city of Amsterdam" up-to-date with the team: festivals, events, new restaurants, etc
• 'Modern concierge': you can transfer your extensive knowledge about Amsterdam to the guests
• Exercising the Teachership: being a "buddy" of our interns
• Responsible for the operation in & cleaning of “The Living”
• Establish and maintain good contacts with surrounding hotels to help each other with transfers or filling the hotel
• Communicating from the Desk to the other departments in the hotel
• Living the standards and core values ​​of the Banks Mansion team
• Participating in optimizing hotel turnover by actively upselling
• Thinking along and executing the mission, vision and strategy of Banks Mansion
• In the long run accepting and (possibly) booking reservations

WE ARE LOOKING FOR SOMEONE WHO:

• Has a passion and drive for the hotel industry
• Strong communication skills, both verbal and non-verbal
• Can be used flexibly when the crowds demand it
• Is commercial
• Is a real team player
• Has an open-minded and flexible character
• Is energetic
• Speaks and writes Dutch and English well

PREFERABLY:

• Are you studying or have you graduated at a minimum MBO level?
• Do you have experience at the Front Office and/or in the hospitality industry
• Are you familiar with Opera?